Refunds

Our refund and returns policy lasts 30 days from purchase day. To be eligible for a return, your item must be unused and in the same condition that you received it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, allow 5 days for the payment to show on your credit card.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at flatearth@gmx.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at flatearth@gmx.com.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

Need help?

Contact us at flatearth@gmx.com for questions related to refunds and returns or call 657-300-FLAT (3528)